Tag: social media
Are you prepared for Black Friday and Cyber Monday?
Don’t worry if you’re not prepared! We’ve got you covered. Here’s a few strategies that could help you this season.
We’ve only got a few weeks left until Black Friday and Cyber Monday and if you haven’t already got a plan NOW is the time to do it. Get your creative theme in order, it is great to see consistent content whether it be the colour scheme or text. It’ll make it easier for customers to recognise your ads. Using platforms like Canva can be an easy way to create templates or find templates for the team to use.
Make sure your content has an edge of urgency and excitement for shoppers to get in early and buy your products. Consumers will already be on the hunt for deals so messaging is
Key! While the percentage off on products might not always be your choice it’s best to go BIG otherwise it could get lost in the noise of all other promotions such as if the company is doing 70% yours is 20% off, it’s likely to go unnoticed.
PLT did a fantastic job of hitting those big promotional percentages and excitement with new lines dropping every hour. They even took their own spin on Black Friday and renamed it Pink Friday to run with their brand image.
- Make it Fun!
This time of year is full of excitement and festivities, why not make it fun by doing engaging content such as daily offers or spin the wheel for deals. Customers are more likely to purchase content after having engaged with content as brand trust and loyalty was nurtured.
- Loyal Customers and Lead Generation Exclusivity
This season is great for gathering up leads by advertising exclusive first access to content before Black Friday or Cyber Monday sales. Make sure to give yourself enough lead time to gather emails and prepare which content you’ll give them first access to. This applies to giving first access to VIP members or your newsletter contacts to sales items or bundles.
Use your learnings from the last year to advertise on optimum platforms with the right audiences. Now is not the time to be testing out new strategies with large budgets.
- Abandoned Carts
Be sure to keep an eye on your abandoned carts and retarget those customers with pixels from your paid channels or through emails after Cyber Monday or Black Friday. These customers are still likely to convert, just keep building brand trust and use language that emotes a fear of missing out.
- Use All Available Platforms
Remember that your consumers can be found on multiple platforms online such as Google, Instagram, TikTok and Meta. Use that to reach as many people as possible using learned data and ad performance from the past year to fully optimise your seasonal campaign.
Are you prepared for the Spooky Season?
Halloween is just around the corner and brands have been busy with their campaigns. Here’s some of the best reasons to campaign during the Halloween season.
- It helps boost sales
- Increases brand awareness
- Generates leads
- Engage current customers
Without further delay, here are some of the best Spooky campaigns of 2022!
Compared to their previously carefully curated posts Heinz chose to engage their audiences with media formats seen on TikTok. Specifically for their tomato sauce SKU, where they’ve branded the IG page with a comedic persona called ‘Toby the Veggie Vamp’.
- Uber Eats
Uber eats is running a partnership with Keke Palmer to set up a movie themed halloween ad. Celebrity endorsed campaigns is known to boost sales when fans are aware of any partnerships. To make things more thematic, Keke has been a star in the Scream Queens television series in the past making this spooky guest appearance more relevant.
While their organic socials are quiet, they’re running an ad reminiscent to the silhouette challenge from last year.
They have some great themed product for halloween, utilising the release of Hocus Pocus 2 and the popularity of Harry Potter this season!
This grid is filled with great Halloween looks and the Mexican celebrations of Day of the Dead. They’ve got some great inspired looks using product shots, and influencer videos. Video messaging includes urgency of a halloween sale and even educational messaging about the culture surrounding the Day of the Dead. This is a great way to engage existing and potential users who can relate or see brand inclusivity in NYX.
6. Revolution Beauty
Makeup Revolution has the most diverse instagram grid, filled with UGC content, licences and product shots. From Clueless, Game of Thrones, Beetlejuice and Coraline products there’s an endless supply of makeup inspiration for those searching for Halloween looks. With themed ideas around Halloween, it’s a great way to engage audiences they might not have reached before!
The resurgence of app marketing… God, it’s complicated now
In the last few months, we’ve seen somewhat of a renaissance of the App. Existing clients have launched new apps and we’ve received more App-related briefs than ever since mid-summer. Now this may be pure coincidence across our sample set but given everything that’s going on in the world with a recession endlessly looming, cost of living increases and the expectation of squeezing margins and tightening costs for businesses, are companies revitalising their App efforts? Maybe this is in the hope of driving improved customer retention, improved personalisation and conversion to increase their profitability position. Who knows!
Now, the main thing that has emerged is the vast amount of changes to tracking and transparency over the last few years. We’ve all been well aware of the iOS14 changes that ultimately changed the way we track, optimise and set-up campaigns. Until now, the impact has been somewhat limited to the Web for our clients and we were protected from the real horrors that exist in the app world.
Prior to the iOS changes, I managed a large amount of App campaigns through all the expected channels, Google (Universal App campaigns back in the day), Facebook, App Search etc. and used mobile measurement partners like Adjust, Appsflyer, App Annie to do reporting so had plenty of experience in setting up and reporting on performance, cohorts, retention and so-on. But things have changed, so If it’s been a while since you’ve ran app campaigns, here’s some key things to watch out for:
- Nothing works as you’d expect anymore and don’t get me started on GA4.
When we work with our ecommerce clients on driving revenue and ROAS from web campaigns, there’s a relatively formulaic approach to measuring performance – pixel set-up, more recently Server-to-Server integrations with the channels and then using Google Analytics as the Single Source of Truth to understand channel interactions and a more realistic view on ROAS.
For App, most campaigns won’t work without a mobile measurement partner in place – You can’t run Google campaigns without one – Google’s preference is to run with Firebase and GA4 but do also support third party integrations. We’ve tried both ways and there’s trials and tribulations around both, particularly within the partner integration settings and the flow of data between the channels and measurement platforms. Often data is unavailable in the platform for no discernible reason 😠 If you’re setting up a mobile measurement partner for Google, you may as well utilise their integrations for other channels as well but more often than not, you’ll be using a combination of Firebase + a third party tool as none of them really seem to cater for all needs.
The introduction of GA4, for me, has been a disaster. Everyone is expected to upgrade to GA4 by June next year but the reality is that the knowledge share and documentation from Google has been, at best, piss-poor. The deprecation of the cookie is driving the urgency here but Google seems to have forgotten to take everyone (from Marketers, to Developers to Analytics Departments) on the journey. Apple’s introduction of the App Tracking Transparency Framework has also put everyone on the backfoot but with the clout that Google has, you’d expect a more seamless upgrade process. Clients using Universal Analytics (often UA 360 with the associated subscription fee) are often in contracts on UA360 and have yet to receive contact about how and why they need to upgrade to GA4 – the introduction of a new GA4 account is therefore a low priority, despite it being almost essential to run App campaigns.
- SKAN for iOS is now a thing.
SKAdNetwork has been around since 2018 but rarely impacted the way in which we tracked campaigns but with the introduction of the App-Tracking Transparency measure put in place by Apple, activity for iOS campaigns is often now tracked by SKAdNetwork. Nowadays, to preserve privacy, performance data is aggregated (something which performance marketers hate) to provide a ‘view’ of performance. There’s now no-real time view on performance/ROI/LTV and data postback can take anywhere between 24-72 hours – which in a fast paced digital world, makes no sense. This makes optimisation of activity particularly difficult and managing client expectations on access to real-time data (which is now the norm) has been challenging.
- User Journey Complexities & Deep-Linking
As we’ve often said in previous articles, a customer’s journey is more like a plate of spaghetti than a linear path to conversion. Throw an app into the mix and it only increases the complexity. Catering for high value and probably your best customers is crucial in driving performance but it’s against a backdrop of the most challenging picture in terms of tracking their behaviour. App, at present, is a black hole of data but would provide the most significant insights as to better optimise your marketing efforts. Deeplinking is the main solution area to drive customers who’ve installed the app into the more-optimised user journey but in my experience, developers have little experience in deeplinking set-up from web to app with even less experience on how that affects channel performance.
My main gripe with all of the challenges faced is actually the lack of support and expertise there is out there around App. Herein lies the problem, right now – can anyone actually be an app marketing expert? The changes are constant due to the nature of how transparency and privacy is evolving so everyone is scrabbling around for answers and solutions. The best approach is to stay flexible and inquisitive about the latest innovations within App and keep bringing them to the table.
Now whilst I’ve had a bit of a rant… we must remember that we’re entering a new dawn in terms of transparency and privacy and businesses will have to adapt to the ever changing view of performance. Perhaps what is most encouraging is that instead of focusing on historical ROI performance, we could move to a predictive analytics mindset which could drive marketing performance to the next level – taking people on the journey will be our biggest challenge.
You can’t teach an old dog new tricks but I’ve been jumping through burning hoops the last 6 months. These app challenges have re-invigorated my intrigue into analytics and true digital marketing strategy – it’s been invaluable in providing us with even more insights into how to help drive clients forward!
Social Media May Round Up
May 2022 has seen new features and updates to our most loved social media channels. We’ve curated some of the most interesting new features they’ve added for you to read in our bitesize blog.
TikTok has focused on creating valuable tools for creators, elevating the platform from its social media competitors. With millions of viewers a day, it makes sense for creators to take financial control of their content.
Earlier this month TikTok announced the launch of its Branded Mission, an “industry-first ad solution that enables advertisers to crowdsource authentic content from creators”. This new tool allows more collaborative relationships between brands and creators in a way that drives value and measurable campaigns for both parties.
The Branded Mission tool allows companies to brief their concept to a range of creators building an ecosystem of content. With lots of creators and content to choose from, brands are able to reach and communicate with new and old audiences in different ways. It also benefits brands who are not as social media savvy to keep content fresh and on trend. In turn this helps creators get paid for doing what they love!
This changes the way brands manage and interact with creators and could bring those who are not as social media savvy to the forefront. Trends on TikTok come and go, who better to use than the creators of these trends.
A second feature some of you may have noticed is the Live Subscription. That’s right, you can subscribe to any of your favourite content creators in the next month and support them through monthly subscriptions. Subscribers can get exclusive custom designed emotes and chat directly to creators. It’s also a great way for brands to give exclusive early access on launch products and other bespoke features to make it more personable.
Meta is increasing their tools for businesses to communicate and engage with their customers by introducing a new cloud based version of WhatsApp. Meta also launched recurring notifications on Messenger, to re-engage customers with tailored messaging about special promotions or product drops. We’ve all been there, trying to find new ways of engaging with our existing customers. Well, this brings us one step closer.
They didn’t stop there either! They’ve added more ad targeting information to its ad library listings to provide more transparency on how their systems are being used. More specifically, how pages are using social issues, political or electoral ads. It encompasses the type of targeting brands use i.e location demographics and interests and how many of those ads they produce on percentage. This will help researchers and marketing experts find key trends or to help build a better brand strategy based on competitor ads.
Have you noticed something different about instagram yet? They’re bringing a new visual look with vibrant colours, and a change to its font.
It’s no surprise that Instagram is heading towards a video based platform as it competes with rival TikTok. This new layout means brands would potentially need to adapt their ads to be more suited towards video or animated content.
A new refreshed look for most companies is needed as time goes on but does the platform still feel like instagram? Check out some of the screenshots below.